Everyone, at some point in their life, will need to use the health services of the NHS or the social care services of the local authority, so it is in everyoneís interest to make sure the service offered but that is not all we can look into. The LINk can look into the service delivered by any provider as long as it is state funded. The only exception to this is child social services, the LINk is not permitted to look into any issue of this nature.
The LINk is here to help get issues investigated and improved which effect Leicester City as a community, so if an issue is more of an individual complaint, the LINk might not be the best team to speak to.
Some Important Points
Question service providers on behalf of the public and be sure of a response within a given time. This response can then be passed back to the public.
Involve the public in how services are bought (commissioned) and run by making recommendations to the service providers on behalf of the public.
Elect and empower authorised representatives to enter the premises of specific services. Here they can see the care services first hand and speak to the staff and service users.
Refer matters to their Local Authority's Overiew and Scrutiny Committee for consideration and further action.
NHS Direct - Online medical advice and support
CQC - Care Quality Commission
Monitor - Independent NHS Regulator